Transit agencies don’t have time to mess around with drug collection agencies who aren’t masters of protocol.

CTA, the second largest mass transit agency in the country, needed a team of mobile collectors to test thousands of safety sensitive employees yearly. Specifically, they needed a drug collection company that would provide 24/7 mobile collection services at their North Side garages.

Alia worked with CTA’s DAC teams and provided an efficient and responsive solution to their needs—going above and beyond DOT’s rigorous standards. Alia followed their strictest protocol, minimizing collectors’ errors and ensuring all paperwork (notification notices, random excusal forms, CCF’s, ATF’s, etc.) withstood union and legal challenges. To meet CTA’s requirements, Alia submitted daily, weekly and monthly reports showing all pertinent details required by DOT testing.

Because Alia understands that their clients don’t have time to waste, Alia arrived at testing locations within a one-hour window from the time of dispatch. Alia demonstrated that it is adept at managing multiple complex processes efficiently while also being responsive to a client’s requests.